Privacy Policy

Introduction

VMR Travel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including our website, mobile applications, and any other products or services we provide (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

• Personal Information: Information you provide to us, such as your name, email address, phone number, billing address, and payment details.
• Travel Information: Details of your travel plans, such as itinerary, travel preferences, loyalty program information, passport details, and emergency contact information.
• Technical Data: Information collected automatically through our website, including IP address, browser type, device type, operating system, and usage data.
• Communications: Details of interactions with our customer support team, including emails, chat logs, and call recordings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and manage your travel bookings
• Personalize and improve your experience with tailored travel suggestions
• Communicate with you about your bookings, promotions, updates, and relevant travel information
• Comply with legal obligations and resolve any disputes

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Travel Partners: To process your bookings and reservations, we may share information with airlines, hotels, car rental companies, and other travel providers.
• Service Providers: We may use third-party vendors for payment processing, customer service, marketing, analytics, and other services that assist in operating our business.
• Legal Obligations: We may disclose your information if required by law or in response to valid legal processes, such as subpoenas, court orders, or requests from regulatory authorities.

4. Data Security

We use a variety of security measures to protect your information, including encryption, access control, and other industry-standard safeguards. However, no online transmission or storage method is entirely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. We will delete your information when it is no longer required for these purposes.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to certain exceptions.
• Objection or Restriction: Object to or request that we restrict the processing of your data under certain circumstances.

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our Services may contain links to third-party websites, products, or services. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

8. International Data Transfers

VMR Travel may process your information in countries outside your own, including the United States and other jurisdictions that may have data protection laws different from those in your country. We take appropriate measures to ensure your data is handled securely.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: info@vmrtravel.co.uk
Phone: +44 207 634 7414
Address: VMR Travel & Consulting Ltd
101 St Martins Lane
London WC2A 4AZ

By using VMR Travel’s Services, you acknowledge that you have read and understood this Privacy Policy.